HANDYWAY LLC TERMS OF SERVICE

HANDYWAY LLC TERMS OF SERVICE

Effective Date: 07.15.2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “Customer,” or “you”) and HandyWay LLC (“HandyWay,” “Company,” “we,” “us,” or “our”) governing access to and use of the HandyWay Platform. By creating an account, accessing or using the Platform, booking a service, or otherwise accepting these Terms, you acknowledge that you have read, understood, and agreed to be bound by these Terms and the Privacy Policy.

1. HANDYWAY PLATFORM

HandyWay operates a technology platform designed to connect customers seeking home and other services with independent service providers (“Providers”). HandyWay may use artificial intelligence and automated technologies to analyze customer descriptions, photographs, voice messages, uploaded content, and other information to identify requested services, estimate scope, generate initial pricing estimates, facilitate bookings, and support Platform functions. HandyWay is not the direct provider of services performed by Providers. Providers are independent contractors.

2. ELIGIBILITY

Users must be at least eighteen (18) years old and legally capable of entering into a binding contract. Users must provide truthful, accurate, current, and complete information, comply with applicable laws, and use the Platform only for lawful purposes.

3. USER ACCOUNTS

Users are responsible for account security and activity. False accounts, impersonation, unauthorized account use, account transfers, evasion of restrictions, and fraudulent or unlawful use are prohibited. HandyWay may request identity, telephone, email, payment, or other verification.

4. SERVICE REQUESTS

Customers may submit requests using text, photographs, voice messages, links, documents, or other available features and are responsible for providing accurate, complete, and truthful information relevant to the scope, difficulty, location, condition, safety, and requirements of the service.

5. AI-POWERED ANALYSIS AND INITIAL PRICING

HandyWay may use AI and automated systems to analyze Customer information and generate an initial price or estimate. Automated systems may make mistakes or fail to identify circumstances that cannot reasonably be determined remotely. Unless expressly identified as guaranteed or fixed, an initial price may be revised when actual conditions materially differ.

6. CHANGES TO SERVICE SCOPE OR PRICE

If actual conditions materially differ, the Provider must stop and contact HandyWay Support before performing materially different or additional work. The Provider may not independently increase the price. HandyWay may propose a revised price, which the Customer must approve before affected work continues.

7. AI OR HANDYWAY PRICING ERRORS

If the Customer provided accurate, complete, and truthful information and a material pricing difference resulted primarily from a HandyWay AI or pricing-system error, the Customer may reject the revised price without a cancellation or Service Visit Fee related to that error. HandyWay may compensate the Provider under Provider policies.

8. INACCURATE OR INCOMPLETE CUSTOMER INFORMATION

If a material difference results from inaccurate, incomplete, misleading, or omitted Customer information and the Customer rejects the revised price after the Provider has traveled to or arrived at the location, HandyWay may charge a $35 Service Visit Fee.

9. PROVIDER ASSIGNMENT

HandyWay may automatically assign, replace, reassign, or remove Providers for operational, safety, compliance, or other legitimate purposes. Provider availability is not guaranteed.

10. INDEPENDENT PROVIDERS

Providers are independent contractors and are not employees, agents, partners, joint venturers, or representatives of HandyWay. HandyWay does not guarantee the quality, safety, legality, suitability, or outcome of services performed by independent Providers.

11. PROVIDER SCREENING

HandyWay may require identity verification, background screening, and, where applicable, licenses, permits, insurance, certifications, or other credentials. Screening does not guarantee character, qualifications, safety, skill, reliability, or future conduct.

12. LICENSED AND REGULATED SERVICES

Regulated services may only be performed by Providers satisfying applicable legal requirements. Customers may not request services intended to evade licensing, permitting, safety, or regulatory requirements.

13. PAYMENTS

HandyWay may use Stripe Connect and other third-party payment providers. Customers authorize payment processing in accordance with these Terms and applicable payment-provider terms.

14. PAYMENT AUTHORIZATION

When a Customer confirms a request, HandyWay may place an authorization hold for the estimated or approved amount and disclosed charges. Following completion or another chargeable event, HandyWay may capture the authorized amount or charge the applicable payment method.

15. HANDYWAY FEES AND PROVIDER COMPENSATION

HandyWay may charge fees and retain commissions. Provider compensation and commissions are governed by separate Provider agreements. Customers are responsible for clearly disclosed and accepted charges.

16. MATERIALS AND PARTS

Unless expressly stated otherwise, initial pricing generally covers labor and excludes materials, parts, supplies, equipment, permits, and additional expenses. Additional expenses require Customer approval. The standard Provider commission may not apply to qualifying documented material reimbursements.

17. CANCELLATION BY THE CUSTOMER

Cancellation at least 24 hours before the scheduled time is free, subject to disclosed or legally required exceptions. Cancellation less than 24 hours before service, before Provider departure, may incur a $20 Cancellation Fee. If the Provider has departed or arrived, HandyWay may charge a $35 Service Visit Fee.

18. CUSTOMER NO-SHOW

If the Provider arrives and the Customer is unavailable, fails to provide access, or does not respond, the Provider may wait 20 minutes. The service may then be closed as a Customer No-Show and HandyWay may charge a $35 Service Visit Fee.

19. PROVIDER CANCELLATION OR NO-SHOW

Customers are not charged a cancellation fee due to Provider cancellation or no-show. HandyWay may attempt reassignment; if unavailable or unwanted, the Customer may cancel without a cancellation fee.

20. COMPLETION OF SERVICES

Providers may mark services completed. Customers may confirm or report a problem. If no problem is reported within 24 hours, HandyWay may treat the service as completed for payment processing, without eliminating qualifying claims within the 48-hour claim period.

21. QUALITY CLAIMS AND REFUND REQUESTS

Customers should submit quality claims within 48 hours and provide requested evidence. HandyWay may deny a claim, facilitate corrective work or a repeat visit, issue or facilitate a partial or full refund, or take other reasonable action. Dissatisfaction alone does not automatically entitle a Customer to a refund.

22. PROPERTY DAMAGE CLAIMS

Providers are primarily responsible for damage directly caused by their acts or omissions. Customers should promptly report damage and provide evidence. HandyWay may review, facilitate resolution, take action against a Provider, or direct claims toward applicable insurance. HandyWay does not guarantee automatic or unlimited reimbursement unless required by law or a separate written policy.

23. SAFETY AND RIGHT TO REFUSE SERVICE

Providers may refuse or stop services reasonably believed unsafe, unlawful, threatening, materially different, seriously unsanitary, affected by uncontrolled dangerous animals or undisclosed hazards, or otherwise inappropriate. HandyWay may determine applicable fees, refunds, and actions.

24. PROHIBITED CONDUCT

Threats, harassment, abuse, unlawful discrimination, fraud, theft, intentional property damage, unlawful activity, false information, manipulation of payments or reviews, interference with Platform operations, evasion of restrictions, unsafe impairment, and other misuse are prohibited.

25. OFF-PLATFORM TRANSACTIONS AND CIRCUMVENTION

Users may not use relationships, leads, or opportunities obtained through HandyWay to intentionally avoid Platform fees, commissions, payment systems, or legitimate charges. This obligation applies on an ongoing basis subject to applicable law. HandyWay may use automated and manual systems to investigate and enforce violations.

26. COMMUNICATIONS AND MONITORING

HandyWay may process Platform communications and related metadata, as permitted by law and the Privacy Policy, for service fulfillment, support, fraud prevention, safety, enforcement, dispute resolution, and Platform improvement.

27. REVIEWS AND RATINGS

Reviews must be honest, relevant, and based on actual experiences. Fraudulent reviews, rating manipulation, review extortion, discriminatory or unlawful content, and artificial rating activity are prohibited. HandyWay may remove violating content but not solely because a review is negative.

28. ACCOUNT RESTRICTION, SUSPENSION, AND TERMINATION

HandyWay may warn, restrict, suspend, or terminate access for violations, fraud, payment abuse, safety concerns, threats, circumvention, false information, repeated cancellations, refund abuse, unlawful conduct, or other material risk. Serious violations may result in immediate action without warning, subject to law.

29. USER CONTENT

Users retain ownership rights in submitted content and grant HandyWay a non-exclusive, worldwide, royalty-free license to host, store, process, reproduce, analyze, and use content as reasonably necessary to operate and improve the Platform, provide AI functionality and support, prevent fraud, maintain safety, resolve disputes, and comply with law.

30. ARTIFICIAL INTELLIGENCE AND AUTOMATED SYSTEMS

AI systems may produce incomplete, inaccurate, or unexpected results and are not substitutes for specialized professional advice. HandyWay may modify, improve, replace, or discontinue AI features.

31. PRIVACY

Use of the Platform is subject to HandyWay’s Privacy Policy and applicable law.

32. THIRD-PARTY SERVICES

HandyWay may rely on payment processors, verification and screening providers, mapping, communications, cloud, and other services and is not responsible for third-party interruptions or acts beyond its reasonable control except as required by law.

33. INTELLECTUAL PROPERTY

The Platform, software, AI systems, trademarks, logos, graphics, interfaces, text, designs, and proprietary materials are owned by or licensed to HandyWay LLC. Unauthorized copying, modification, distribution, reverse engineering, scraping, derivative works, or trademark misuse are prohibited.

34. CHARGEBACKS AND PAYMENT DISPUTES

Customers are encouraged to contact Support before initiating payment disputes. Nothing eliminates non-waivable rights. HandyWay may contest unsupported or improper chargebacks, provide evidence, restrict accounts, and pursue lawfully owed amounts.

35. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” HANDYWAY DISCLAIMS LEGALLY DISCLAIMABLE WARRANTIES AND DOES NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE AVAILABILITY, AI ACCURACY, PROVIDER AVAILABILITY, USER SATISFACTION, OR ELIMINATION OF ALL RISKS.

36. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HANDYWAY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY. AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF $500 OR FEES PAID BY THE USER TO HANDYWAY DURING THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, EXCEPT WHERE PROHIBITED BY LAW.

37. INDEMNIFICATION

To the maximum extent permitted by law, Users agree to indemnify, defend, and hold harmless HandyWay LLC and related parties from claims and reasonable costs arising from violations of these Terms or law, third-party rights violations, Platform misuse, false information, or User acts or omissions, except where prohibited by law.

38. DISPUTE RESOLUTION AND INFORMAL RESOLUTION PROCESS

Before formal proceedings, the parties agree to make a good-faith effort to resolve disputes through HandyWay’s internal process. Written notice may be sent to HandyWay LLC at the address and email stated below.

39. ARBITRATION AGREEMENT

Subject to applicable law and stated exceptions, unresolved disputes may be resolved through binding individual arbitration. Claims subject to arbitration will be brought individually, not as class, collective, or representative actions, to the extent permitted by law. Eligible small claims and non-waivable rights remain available. Final arbitration procedures require legal review before publication.

40. GOVERNING LAW

These Terms are governed by Texas law, without regard to conflict-of-law principles, except where federal law or mandatory laws of another jurisdiction apply.

41. CHANGES TO THESE TERMS

HandyWay may update these Terms and provide reasonable notice of material changes. Updated Terms become effective on the stated date. Continued use may constitute acceptance except where additional notice or affirmative consent is legally required.

42. ELECTRONIC COMMUNICATIONS

Users consent to receive agreements, notices, disclosures, receipts, and other communications electronically, subject to applicable law.

43. SEVERABILITY

If a provision is unlawful, invalid, or unenforceable, it will be enforced to the maximum permitted extent or severed, and remaining provisions remain effective.

44. NO WAIVER

Failure to enforce a provision does not waive future enforcement.

45. ASSIGNMENT

Users may not assign these Terms without HandyWay’s prior written consent. HandyWay may assign them in connection with lawful corporate transactions, subject to law.

46. ENTIRE AGREEMENT

These Terms, the Privacy Policy, and incorporated additional policies constitute the agreement regarding use of the Platform.

47. CONTACT INFORMATION

HandyWay LLC

6263 McNeil Drive, Apt 938

Austin, TX 78729

United States

Email: [email protected]

© 2026 HandyWay LLC. All rights reserved.